RETURNING STANDARD SIZED ITEMS
Returning an item(s) is simple and easy. We are delighted to offer you 30 days to return your item(s) from the date of delivery. Each item you return must be new and unused and of course in its original packaging while being in a saleable condition. Unfortunately if the item(s) returned fall out with these conditions, we may not be able to accept your return and you will have to arrange collection of the item(s) or we can ship back to you at an additional cost.
(Please note that all packaging with your products including all product labels/stickers with barcodes must be intact when returning goods. We will be unable to process your refund without this. Books and stationery will not be accepted for return if protective packaging sleeve has been removed.)
To return an item(s) please simply email our customer service team stating which item(s) you would like to return and the reason for your return. we will then provide you with a returns number to use with your return. Please do not send any items back to us until we send you an authorisation number. Unfortunately we do not offer free returns at this time.
RETURNING LARGE HOMEWARE ITEMS
For large homeware items, we offer you 14 days to return your item(s) from the date of delivery. Each item you return must be new and unused and of course in its original packaging while being in a saleable condition. Unfortunately if the item(s) returned fall out with these conditions, we may not be able to accept your return and you will have to arrange collection of the item(s) or we can ship back to you at an additional cost.
We know that returning larger items may be difficult to arrange: please contact our customer service if you would like a quote for collection. This applies to large and extra large items only.
NON RETURNABLE ITEMS
The following items cannot be returned:
- Made to order items
- Custom or personalised products
- Products marked as non-returnable within the product details
- Earrings
- Items containing liquid
- Perishable goods
(Please note that all packaging with your products including all product labels/stickers with barcodes must be intact when returning goods. We will be unable to process your refund without this. Books and stationery will not be accepted for return if protective packaging sleeve has been removed.)
DO YOU EXCHANGE ITEMS?
Unfortunately we do not exchange items. If you wish another item, you will have to return your item and re-purchase your preferred item of choice.
HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?
We aim to process all refunds within 5 days of receiving your goods back in our warehouse. You will be notified when your refund has taken place. Please contact us after 14 days if you have not received your refund after getting your refund email.
WHERE DO I RETURN MY ITEM(S) TO?
Please send your item(s) back to:
ABOUT LIVING LIMITED
UNIT 42, CARRON PLACE,
KELVIN INDUSTRIAL ESTATE,
EAST KILBRIDE,
GLASGOW
G75 0YL
TIPS ON RETURNING ITEM(S) TO US
- Use a tracked delivery service to make sure you have proof of your return.
- Make sure you package your item(s) safely so they get back to us in one piece without any damages.
- Remember to include your returns form with returns number so we can easily identify your return.
- Remember to include all packaging with your products including all product labels/stickers with barcodes. We will be unable to process your refund without this. Books and stationery will not be accepted for return if protective packaging has been removed.
WHAT HAPPENS IF MY ITEM IS FAULTY OR DEVELOPS A FAULT AFTER MY DELIVERY?
If your item is faulty or develops a fault soon after purchase, please contact us by email as soon as you notice the fault, and no later than 90 days after receipt of your goods.
If your item arrives faulty then we will uplift the goods so you will not have to pay for postage to return the item. Please do not send your items back without requesting us to collect your faulty item(s) as we will not be able to refund you the postage.
Since we have no way of knowing what treatment a product has received once it arrives with the customer, About Living will not accept responsibility for goods after more than 90 days.
About Living reserves the right to refuse to repair the goods where it is disproportionate and or not possible to do so. Save as precluded by law, we do not accept any liability for faulty goods about which we have not been notified within 90 days of the date of delivery.
We will require you to explain clearly which item or items are faulty and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you. We require photographic evidence in all cases of all faulty items before a refund or replacement can be processed.
If an item arrives missing, in order to launch an investigation we will require a photo of the outer box.
Please note that we have a separate returns policy for any items purchased in-store. Please contact one of our stores for guidance on the in-store returns policy.
MIS-ENTERED DELIVERY DETAILS
If you have entered delivery details incorrectly, we will help you arrange re-delivery to the correct address at your own expense. If as a result of incorrect delivery details a parcel is returned to us by the Royal Mail or UPS, we can arrange re-delivery to the correct address for payment of a further standard shipping charge.
WHAT HAPPENS IF MY ITEM ARRIVES DAMAGED ON DELIVERY?
If your item(s) arrive damaged upon delivery, please email our customer service team to report this issue and we will either send a replacement or refund you for the damaged item(s). Please note that you have 7 working days to report a damaged item from the date your order is received. After this date, we will not be able to process your claim. Please also note that it is not always possible for us to send a replacement for certain goods, and a refund will be given.
PERSONALISED AND CUSTOM MADE ITEMS
We naturally want you to be delighted with your personalised or custom made item. In the event that your personalised or custom made product arrives faulty, we will send out a replacement or offer a refund for this order, including delivery.
We regret that we cannot offer returns on unwanted items that have been personalised or custom made. This is in line with Long Distance Selling Regulations governing the sale of personalised and custom made products.
FOR FULL TERMS AND CONDITIONS ON OUR RETURNS & REFUNDS, PLEASE SEE OUR TERMS & CONDITIONS
